User Privacy Policy
At StarSpins we take your privacy seriously. This page explains how we collect, use, store and protect the personal and technical information you give us when you use our site or services. We aim to be clear about the types of data we handle, how it is used, and the choices you have to manage your information.
Types of data we collect
Personal data
When you register an account or contact us we may collect identifiable information such as your name, email address, date of birth, contact details and any documents you provide to verify your identity. We only request information necessary to create and manage your account and to meet legal and security requirements.
Technical data
We collect data about your device and connection, including IP address, browser type, operating system, device identifiers and log data. This helps us deliver the service, protect accounts and troubleshoot issues.
Transactional data
Transactional data covers activity on the site such as deposits, withdrawals, bets, game history, bonuses claimed and session timestamps. This data is used to operate your account, process payments and monitor for responsible play and fraud.
How we use your information
We use personal, technical and transactional data to operate and improve our services, process payments, provide customer support, detect and prevent fraud, and comply with legal obligations. We may also use aggregated or anonymised data for reporting and product development. We do not use sensitive personal data unless you provide it voluntarily for identity checks or related purposes.
Data protection practices
We protect your information using reasonable administrative, technical and physical measures designed to prevent unauthorized access, disclosure, alteration or destruction. Access to personal data is limited to staff and service providers who need it to perform their duties. While we work to protect data, no internet transmission is completely secure.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functionality, analyze usage and deliver relevant content. Some cookies are essential for site operation; others help with analytics and marketing. You can control cookie settings in your browser, though restricting cookies may affect site functionality.
User rights
You have rights over your personal information, including the right to access the data we hold about you, request corrections, and ask for deletion where applicable. You may also object to certain processing or request restrictions in line with applicable privacy rules. If you wish to exercise any rights, contact us through the support channels provided on the site.
Access, correction and deletion
If you need to view or update your account details, you can usually do so from your account settings. For requests that require manual handling, such as deletion or complex data export, contact our support team and provide sufficient information to identify your account. We will respond using the procedures described on the site.
Information sharing and third parties
We share data with service providers who help deliver payments, hosting, analytics and customer support. We may also share information when required by law or to protect the safety and security of users. Where third parties process data on our behalf, we seek contractual safeguards to require appropriate handling and security.
Privacy policy updates
We may update this policy to reflect changes in our operations or legal requirements. Significant changes will be highlighted on the site. If you have questions about this privacy policy or how we handle your data, please contact Star Spins support via the contact options in your account.