Account Responsibilities
Please keep your StarSpins account information accurate and up to date, including your name and contact details. Use your own account and protect your login details by keeping your password private and choosing one that is difficult to guess. You are responsible for activity carried out through your account, so contact us promptly if you notice anything you do not recognise or believe someone else has accessed it.
Requirements for Registration
To use StarSpins, you must meet the applicable eligibility requirements and provide accurate account information. We may ask you to verify your age and identity, and in some cases to provide information about your source of funds.
Please submit requested supporting documents, such as a passport or ID, proof of address, or payment method evidence. Verification may be required before you can make a withdrawal or access some account features.
Acceptable Use of the Platform
Use StarSpins only for your personal gameplay and keep your account details accurate and secure. You must not use the platform for fraud, manipulate games or promotions, access another person’s account, or attempt to bypass security measures.
Please do not use software or take other actions that disrupt Star Spins, its games, or other players’ access. We may take appropriate steps if activity breaches these rules or interferes with the safe and fair operation of the platform.
Bonus Terms
Promotions at StarSpins may have separate conditions covering eligibility, activation, wagering, validity and withdrawals of related winnings. Review the terms for each offer before opting in or making a qualifying deposit. We may apply different requirements to different promotions, so check the relevant conditions before participating.
Deposit and Withdrawal Conditions
Use a valid payment method that you are authorised to use, and make sure the details you provide are accurate. Payment options and applicable transaction limits are shown in your account or cashier before you complete a transaction.
We may ask you to complete identity, age or source-of-funds checks. Please provide any requested documents and review the conditions that apply to your deposit or withdrawal before proceeding.
Complaints and Dispute Resolution
If you have a complaint about your account, a game or a transaction, contact our customer support team through live chat and explain the issue. Include any relevant details so we can understand what happened and review your concern.
We may check relevant account activity, transaction records and communications as part of our review. Once we have considered the information, we’ll respond and explain any next steps. Star Spins aims to handle complaints clearly and fairly.
Keeping the Terms Current
We may update these Terms to reflect changes to StarSpins’ services, operations or applicable legal requirements. Any revised wording will appear in the current version of this page.
Please review the Terms from time to time so you are familiar with the conditions that apply to your use of StarSpins.