Common Support Requests
The StarSpins support team can help with account access, payment questions, bonus terms and game or website issues. If you cannot sign in, include the username or email address linked to your account, but never send your password. For a payment query, share the transaction date and amount rather than full card or banking details. A clear description of the issue helps the team understand what you need.
For bonus questions or general enquiries, explain which promotion or feature you are asking about and include relevant, non-sensitive account details. Star Spins support can also help with navigation and other questions about using the site. Do not send full payment credentials or sensitive verification documents by email. Choose the contact that best matches your question and include any useful details that are safe to share.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Working hours | Mon-Fri, 09:00-18:00 |