Purpose of AML and KYC Controls
We use identity and age checks to help protect your account and confirm that it is being used by its registered owner. You may be asked to provide documents, such as proof of identity or address, before making a withdrawal or accessing some account features.
These checks also help us operate responsibly and review account activity where needed. In some cases, we may request information about the source of funds.
Identity Checks for Account Security
We may ask you to complete identity and age checks to confirm you own your account and are eligible to use it. The checks required can depend on your account and activity. We may also request supporting documents, such as proof of address or payment method, before processing a withdrawal or enabling full account access.
Proof of Identity and Address
We may ask you to complete identity checks to help verify your account and payment activity. The documents requested depend on your circumstances, and not every category will be needed in every case.
- Proof of identity: A passport or other accepted identity document.
- Proof of address: A document showing your current address.
- Payment-method ownership: Evidence that the payment method used belongs to you.
Enhanced Account Review
StarSpins may ask you to update your account information or provide additional documents if a further review is appropriate. We may also request information about the source of funds or source of wealth to help us understand account activity. Please provide clear, current information so we can complete any necessary checks.
Monitoring Payments and Activity
We may review payment, transaction and account activity to identify patterns that appear unusual or inconsistent with the information held on your StarSpins account. These checks help us maintain account security and support our verification processes.
If further checks are needed, Star Spins may ask you to provide documents to verify your identity or payment method. Please provide any requested information so we can complete the review.
Pending Verification and Account Access
StarSpins may ask you to provide documents to verify your identity, age, address or payment method, and, where needed, the source of funds. Please submit clear, current information when requested. Some account functions or transactions may be delayed or restricted while we review your documents or while required information remains incomplete. Star Spins may request further details if needed.
Protecting Your Documents
StarSpins treats verification information with care and uses it to support account checks, protect account security and meet operational requirements. We may ask you to provide proof of identity, age, address or payment method, and in some cases information about the source of funds. Please submit accurate details when completing a verification request.
User Responsibilities for KYC
Please keep your StarSpins account details accurate, current and genuine. We may carry out reasonable checks to verify your identity, age or payment details. If we contact you with a verification request, respond appropriately and provide the information needed to complete the checks. This helps us keep account and payment activity secure.
AML/KYC Policy Updates
We may update this AML and KYC Policy to reflect changes to StarSpins’ operations, verification processes or applicable requirements. The current policy explains the checks we may carry out and the information we may request. Please review the latest version before using your account and whenever you return to this page, so you understand the procedures that apply.