Contact our team
If you have questions about your account, need help with deposits or withdrawals, experience a technical issue, or want to share general feedback, our support team is ready to help. Contact us for account-related issues, verification queries, game access problems, or promotion questions. We respond promptly via live chat and email, and we can guide you through verification and payment steps to get you back to playing quickly. Priority handling for verification queries available.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (email, live chat available, typical reply within 1 business day) |
| General Enquiries | [email protected] (billing, account updates, verification help) |
| Affiliate Enquiries | [email protected] (partnerships, commission enquiries) |
| Phone | +44 20 7946 0314 (voice support, callback available) |
| Working Hours | Mon-Fri, 08:00-20:00 (limited weekend email support) |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your account username, and up-to-date contact details so we can process your request without delay. Responses may require attachments or verification, so providing complete information up front speeds resolution.
Send us a message
NameEmailMessageSend messageResponse Time
Our support team aims to respond promptly: most inquiries are answered within one business day. For straightforward questions this is often faster, while complex cases such as account verification or payment investigations may take longer depending on the issue and any required checks. We will keep you updated on progress and let you know if we need more information to resolve your request.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to improve the site, promotions or game selection and our team will review them carefully. User input directly shapes updates to features, support and overall experience. Please send your thoughts through the help center or live chat so we can act on them and make the site better for everyone.